Viv Read of Complexability joined us from Brisbane, Australia. She has worked for years in systems change, stakeholder engagement, culture change and strategy. We asked her how organizations make sense of complexity and co-create value, even in a crisis.
How it began
Viv tells how she started down this path and how Bill Ford mentored her. Systems drive behavior. People want to do a good job, and they come first, ahead of ideas and things.
Metrics and maverick leaders
We ask what to say to a CEO who runs on metrics. Cutting the bottom ten percent rarely fixes the system. Viv explains why leaders resist and what a maverick inside an organization can do. She shares advice from Charlie FitzGibbon and her work in mining.
Stories over surveys
Surveys miss context. Stories carry it, and they scale. Viv urges leaders to diagnose and treat the system. She closes with how to start and the three things that get in the way.
Sensemaking is orientation at the level of the whole organization, and Viv has helped many companies do it.
What story would your front line tell about how work really gets done?
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